FAQ

Please watch our one minute video on our home page to understand our very easy and elegant customization process.

Customize & Create:

1) Choose a necklace that you would want to create using your

    elements

2) Select your preferred 'Length'

3) 'Customize'

4) Select beads from 'Changeable Beads' that you would want to

    replace

5) 'Replace' them with beads of your choice from 

    'Replacement Choices'

6) Click on 'Draw Original' to undo the changes

7) Click on 'Finalize Necklace' to add matching earrings to your

    necklace

8) Add to Bag to Checkout

Yes, once you have finalized your uniquely designed necklace, the customization process will automatically lead you to the page where you will be given a choice to add matching earrings to the necklace and make it a set. Our customization software uses your element from the necklace and creates a matching pair of earrings to compliment your necklace.

We have just the right notification designed for you.

You can email your loved one our specially designed certificate with the image of the jewelry you have created. 

Remember to select 'gift' at the checkout. You will get choices of adding gift message as well as gift notification which will have your message as well as the image of the product you have designed/selected.

We are sure your hard work will be very well appreciated.

We offer hassle free instant savings on your purchases right away at checkout.

Our discount structure is as follows.

5% instant discount for orders of $100 to $199

10% instant discount for orders of $200 and above

Our ready-made collection has been pre-made and is ready to ship soon.

Whereas our customize and create pieces have been uniquely designed by you and will be handcrafted exquisitely for you after you place an order with us. It takes almost 2-3 weeks for the uniquely designed piece to get shipped.

We offer complimentary packaging in our signature gift box. Our Jewelry is beautifully packaged in a soft suede pouch and then boxed in a luxurious package.

Some of our stones may be treated or enhanced by trade-accepted ways like stabilization, oiling and heating methods to make the color of the stone lighter, darker, make it durable etc. These techniques are very important for the quality, luster, and color of the stone.

All our materials are authentic and we get them from where it belongs. For example, we have genuine silver beads from all over the world including Bali in Indonesia, Karen Hill Tribe Silver from Thailand.

We mostly prefer handmade materials like authentic Murano beads, Miyuki seed bead pieces, Thai or Karen Hill Tribe silver, Bali silver and many others.

We use natural semi-precious gemstone beads in our jewelry. The stones are mined in various parts of the world. You can read more about them by visiting our Gem Information page. Since these are natural gemstones they exhibit variation in color and patterns. Even though we take utmost care in selecting the beads, there could be a slight variation in the size of some of the beads.

We mostly prefer handmade materials like authentic Murano beads, Miyuki seed bead pieces, Thai or Karen Hill Tribe silver, Bali silver and many others.

You can purchase a jewelry cleaning cloth which is readily available at most of the departmental stores and wipe your silver beads carefully to remove tarnish.

A portion of the stringing material is purposely exposed. This provides flexibility, strength and allows the beads to move freely. Storage is easy as it lets you coil the necklace. Stringing the piece too tightly could result in damage to the necklace.

We only use Sterling Silver .925 silver or pure silver .999 silver in our jewelry.

Tarnishing of silver is natural. Silver tarnishes because it undergoes a chemical reaction with sulfur-containing substances in the air. Keeping your jewelry away in an anti-tarnish bags will prevent tarnishing. Wearing your jewelry on a regular basis slows down the tarnishing process too. 

The final finish of silver pieces depends on the artisan’s vision. Brighter finish silver is white while antique finish is darker and oxidized.

We source high-quality beads and findings from all around the world and handcraft every piece of jewelry in the USA.

Currently we offer our necklaces in the following five lengths.

16" - Fits like a collar right at the base of the neck

18" - Falls at the collarbone

20" - Falls few inches below collarbone

22" - At or above neckline

24" - Below neckline

Our artisans are very proud of the pieces they handcraft. Each custom jewelry piece and ready-made jewelry has been created with love and care and we stand behind our craftsmanship. Let us know if you are unsatisfied and we will be ready to help.

Please email us with your concerns at customercare@pirowna.com

Yes, we do offer our guests to checkout without making an account. We prefer our guests to create an account as if offers additional benefits and convenience.

You can reset your password at our website.

You will need to remember

1)Your email address you used to create a login.

    An email will be sent to you for verification.

2)Your security question and answer to that question.

My account feature offers you a safe, easy and fast way to order and keep track of your order. It also provides easy access to your past and present orders and the flexibility to save customized designs for edits and checkout at a convenient time. 

Sales tax will be charged only for orders shipped to CA.

Currently we accept the following credit cards.

Visa

Mastercard

Discover

American Express

Diners Clubs

We use your information to provide our products and services.

We do not sell or disclose personal information collected about you.

Returns are Free and easy at pirowna.com.

If for any reason you are not completely satisfied with our ready-made/customized jewelry, we allow a 45 day return policy from the order date. The jewelry should be unworn and in original condition with jewelry tag attached/undamaged to the necklace. Please return all items in their original packaging. Jewelry pieces not in this condition will not be accepted.

We will refund you the full amount after our product is received and processed.. All refunds will be issued to the original form of payment.

For returns, please email us at Returns@pirowna.com with your order ID in the subject line and provide a reason for return. We will email you a free shipping return label so that you can mail us back the jewelry piece in its original packaging.

Return request need to be initiated by the person who made the purchase. Refunds will be provided to the original form of payment.

The refunds takes somewhere from 5 business days to 3 weeks to show up, depending on your credit card. 

Yes we do offer free complimentary standard shipping with a tracking number. In case someone is looking for expedited shipping with signature confirmation, we offer at an additional rate.

For ready-made jewelry it takes approximately 2 to 5 business days from the date of order to ship.

Our customize & create collection is not handcrafted until you design your jewelry piece with your element and place your order. It takes about 2 to 3 weeks to ship a customized order.

Our packages do not require signature unless our customers choose for one at an additional charge. All expedited shipping method comes with signature confirmation.

We ship all our packages insured for the full value.

We are currently unable to ship outside United States, PO and APO boxes.

The healing & spiritual powers have been collected from multiple sources and is not intended to be taken as medical advice. Pirowna LLC does not guarantee the validity of any statements of spiritual and healing powers and cannot be held liable under any circumstances.